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ICT Training and Consultancy creating competitive advantage through people and technology
Copyright © 2009, InformComm Ltd. All Rights Reserved
More than half of CEO’s are concerned about low levels of IT skills in their existing workforce
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An email client sends and receives email but it can be so much more. InformComm can help you make full and effective use of email.
Email is a relatively new phenomenon but today we will probably send and receive more emails than we will make or receive phone calls. Email provides the benefits of a letter but with instant, almost free delivery. It allows levels of communication and cooperation that were previously unheard of.
But, while email can be a powerful tool, it also has a down side. Our mailboxes may be full of junk mail that are at best annoying and at worst harmful. Spam and viruses cost industry billions every year. Phishing can rob you of your identity and empty your bank account. Employees who are ineffective in the use of email can provide inadequate service to customers and colleagues, and damage your company’s reputation.
Staff are often trained to use the telephone, to work in teams, to use a spreadsheet or to learn leadership skills. Email is one of your primary methods of corporate communication, shouldn’t you be trained how best to use it?
A modern email client can do more than just send and receive mail, it can also provide Personal Information Management tools such as address books, calendar, journal and task list.
An InformComm course can train you to make the most of the potential of email and:
- present a consistent corporate image to email contacts
- use the software efficiently and effectively
- make sure that your important email stands out in an inbox full of junk mail
- use appropriate language to convey professionalism
- avoid breaches of confidentiality
- understand legal liability with regard to email
- avoid email wars.
While our courses can be specifically tailored for each client, a typical email course will not only deal with the HOW of email but also the WHY. Course content can be targeted at beginner, intermediate or advanced users and can be provided for Outlook and Thunderbird Email clients.
Is your email address more important than your office address?